1. Warranty Time:12 months;
2. The company regards clients as gods. A replacement can be made after the confirmation made by our relevant department when accessories breakdown under the condition of right use within warranty period. The company develops archive for every single machine that is made. Serial numbers are marked on each machine part and archived. It’s pretty convenient for our clients to change spare parts when necessary. The only thing you need to do is to provide us the serial numbers on the spare parts, which need to be replaced. Moreover, we provide one year warranty after sale. We offer free spare parts within the warranty time, except damages caused by human factors and irresistible external factors.
3. If buyers damaged any parts of the machine without abiding by the using condition, using environment and usage that the instruction manual demanded within warranty time, we will only provide paid services under this circumstances.
4. There will be an operation training for operator:
(1) Training for right operation;
(2) Training for common sense of daily maintenance;
(3) Introducing after-sale services and training for solutions;
(4) Introducing after-sale services and notify the contact way; Accessories supply guarantee: We supply free accessories within one year warranty period. We will charge you for accessories supply when the warranty is overdue;
5. We offer 24 hours after-sale consulting services nationwide on hotline;
6. Video solution of equipment emergency failure. User themselves need to equip video system and devices. Our technicians will analyze the problems through video and guide clients’ technician to solve the problem all together.